Delivery & Returns

Ruby Tynan Jewellery Packaging
Shipping

We ship worldwide from the United Kingdom. Shipping costs are calculated when your delivery country is selected at the checkout.

All items (unless otherwise stated) are handmade to order and typically take 1-3 working days to be dispatched. Please note this includes orders placed with Royal Mail Special Delivery Guaranteed by 1pm. 

Are you in a hurry?

Please contact me if you require your order before a specific date, I can sometimes accommodate your request. Make sure you contact me PRIOR to placing an order so that shipping costs can be adjusted if necessary. If you contact me after an order has been placed, I will be unable to guarantee your order for the date you need it by. 

Shipping Charges - United Kingdom

STANDARD UK DELIVERY is £3.50 for all UK orders. Orders are sent via Royal Mail Tracked 48 and will take 1-3* working days to arrive. Please note the individual item dispatch times may vary.

*Please note that delays can sometimes happen and delivery times are Royal Mail estimates ONLY and are NOT guaranteed. Unfortunately, this is out of our control. To ensure delivery by a specific date, and to track your order, please upgrade your shipping.

Upgrades

ROYAL TRACKED 24 - £4.95

This service aims to deliver by the end of the next working day from the date of dispatch. Proof of delivery is standard with this service and you can track your item online using Royal Mail's Track & Trace service.

ROYAL MAIL SPECIAL DELIVERY GUARANTEED BY 1PM® - £7.50

This service aims to deliver by 1pm the next working day from the date of dispatch. Proof of delivery is standard with this service and you can track your item online using Royal Mail's Track & Trace service.

Shipping Charges - Overseas

ROYAL MAIL INTERNATIONAL TRACKED & SIGNED

The delivery estimate is 3-5 working days to Europe and 5-7 working days to rest of world. International Tracked & Signed items are tracked in the UK and overseas with online confirmation of delivery provided.

**Please note, you are responsible for paying any customs fees/taxes incurred** 

Returns Policy

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If you are not 100% satisfied with your order and wish to return it, we offer full refunds (excluding postage upgrades) if you notify us within 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a refund, you must return your item within 14 days of notifying us that you would like a refund. Your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please DO NOT send your item back to us without first notifying us that you would like to return your order. We request that you contact us first so that we can provide you with the correct return address. 

Several types of goods are exempt from being returned. For example, I am unable to accept returns on earrings due to hygiene reasons & gift cards.

There are certain situations where only partial refunds are granted (if applicable):
Any item not in its original condition, is damaged or missing parts for reasons not due to our error

REFUNDS (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed within 14 calendar days after returning the item. The time taken to receive your refund will depend on the payment method used (refunds issues through Paypal typically take longer, which is unfortunately outside of our control).

EXCHANGES (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@rubytynanjewellery.co.uk detailing your exchange request.

FAULTY ITEMS

Each order that is sent out is subject to strict quality inspections during the packing process. In the unlikely event that you have received a faulty or defective product, please contact us immediately and attach supporting images.

If items are deemed to be faulty you will have the option for a replacement to be sent free of charge or a full refund.

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

SHIPPING RETURNS

Please contact us for the return address.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Please obtain proof of postage as evidence that the item was returned.

If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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